Single point of contact (SPOC) for all Incident Management escalations towards customer.
Manage contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA.
Ensure Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.
Ensure major incident reporting is completed and submitted to management within twenty four hours of any major incident occurring on the network.
Monthly based
