We are seeking a highly motivated and experienced TX Team Leader to join our team. As the TX Team Leader, you will be responsible for overseeing a team of employees and ensuring that all tasks are completed efficiently and effectively. You will play a crucial role in maintaining our high standards of customer service and quality control.

Responsibilities

Lead and manage a team of TX employees, providing guidance and support as needed.

Coordinate and prioritize daily tasks and assignments to ensure timely completion.

Monitor and review team performance, providing constructive feedback and implementing necessary improvement plans.

Develop and implement training programs to enhance employee skills and knowledge.

Collaborate with other departments to enhance communication and workflow processes.

Ensure that all transactions are accurately processed and documented in compliance with company policies and procedures.

Resolve customer complaints and inquiries in a professional and timely manner.

Conduct regular team meetings to provide updates, address concerns, and foster a positive work environment.

Requirements

Prior experience in a leadership or supervisory role.

Strong communication and interpersonal skills.

Excellent problem-solving and decision-making abilities.

Proven track record of meeting and exceeding targets and objectives.

Demonstrated ability to work well under pressure and meet tight deadlines.

Proficiency in relevant software applications and tools.