*Qualifications: *

• B.Sc. Electrical Engineering: Electronics and Communication

• Knowledge of Mobile Network and CCNA

• CCNA certificate is a plus.

• Excellent user of computer applications.

• Have good communication skills.

• Very good command of English.

• Ability to think quickly and calmly when working under pressure.

• Job position is available for both genders.

• Year of Graduation: 2023

Job Description:

• Alarm monitoring and 1st level troubleshooting for multi vendors Transport Network & Core Network in managed service.

• Performing first level troubleshooting with a KPI of solving faults on Transport Network & Core Network in managed service

• Classifying and accordingly dispatching alarms to concerned teams.

• Perform Escalation and Notification to keep management and other business units informed during outages.

• Create and update/manage trouble tickets for any detected problem.

• Responsible for sending out notification SMS’s for major outages or incidents

• Following up with concerned teams on outages and down sites VIA TT system.

• Completely understanding CCNA and mobile package (2G,3G,4G)

• Work as a first line support for IPBB, PS network, IP SEC and troubleshoot in case of problems and cascade it to concerned team.

• Troubleshoot Transmission links (IRUs, ELRs-STMs) & monitor IPBB nodes.

• Monitor Network nodes Performance and health

• Troubleshoot and support night action maintenance window for different domains

• Monitor traffic trends through (MRTG, Cacti Graphs).

• Investigate in logs appeared on syslog server and for traffic cases for different network nodes and services.

• Monitor firewalls of multi vendors, Mitigating DOS attacks on corporate network.

• Perform Escalation and Notification to keep management and other business units informed during system outages and incidents

• Rotating shift work schedule