• Single point of contact for all Incident Management escalations towards customer, MSIP and NOC.
• Manage contractors, Field maintenance, Back Office Engineers during incidents to restore service within agreed SLA.
• Chair Technical & Management Bridges to drive all diagnostic and resolution activities.
• Manage Incident progress and resolution communication throughout lifecycle of Incident to all internal and external stakeholders.
• Ensure Incident management activities are dealt with in a controlled and balanced manner with emphasis on restoring impacted customer services as quickly as possible.
• Ensure major incident reporting is completed and submitted to management within twenty fours of any major incident occurring on the network.
Mob package to be included in PO.
Monthly based
