- Be able to work according to 24/7 rotational shifts (morning & night shifts, 12 hours/shift, 4 days on, 4 days off)

- Job location: Ericsson Egypt – Smart Village

- Receive emergency calls from 60+ mobile operators around Middle East and Africa

- Engage global support for emergencies and hot cases

- Send notifications, mails, and SMSs to different stakeholders regarding emergencies and hot cases

- Handle multiple administrative tasks as assigned or requested by management and customers (mobile operators)

- Updating operational trackers with all handled tasks

- Prepare, send, and present reports that show customer support performance, some are Microsoft Excel complex reports

- Order management when it comes to hardware support (parts allocation, order updates on system, managing shipments, handling delivery data, …)

- Speak up when it comes to anything that would impact our business or would enhance day to day operations

Requirements :

 - Egyptians based in Egypt

- Communication Engineering graduate with good knowledge in telecom network architecture, call flows, and IP networking

- English fluency is a must with good communication and presentation skills, French is a plus

- Telecom operations experience is preferred (NOC/SOC/NMC)

- Willing to learn and able to function properly in a tough organization with tight SLAs

- Command of Microsoft Office applications (Excel and PowerPoint is a must, other apps a plus)

- Programming and database background/experience (Python, Java, MySQL, ..) is a plus

- Microsoft Power Apps, Power BI, Tableau, any of these is a plus

- Military service is completed or exempted (is a must for men)