We are seeking a skilled Help Desk Technician to join our team. You will provide technical support and troubleshooting for our employees, ensuring optimal computer system performance and productivity. As a Help Desk Technician, you will be responsible for diagnosing and resolving hardware and software issues, installing and configuring computer systems, and assisting in the implementation of IT projects. Your strong problem-solving skills and customer service orientation will be crucial in ensuring excellent end-user experience.
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Diagnose and troubleshoot issues, and provide prompt and accurate solutions
Install, configure, and upgrade computer hardware and software as required
Collaborate with internal teams and external parties to resolve complex technical issues
Maintain accurate records of technical issues and resolutions in the ticketing system
Identify and recommend improvements to enhance system performance and user experience
Conduct regular system audits to ensure compliance with IT policies and procedures
Requirements
Proven experience as a Help Desk Technician or similar role
Excellent problem-solving and analytical skills
Strong knowledge of computer hardware and software systems
Familiarity with Windows and Mac operating systems
Ability to work independently and provide exceptional customer service
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously
A degree in Computer Science or relevant field is preferred
