Qualifications:

• B.Sc. Electrical Engineering: Electronics and Communication

• Knowledge of Mobile Network (2G/3G/LTE networks architecture, different call scenarios, basic troubleshooting of base station sub-system (BSS), Mobile Channels in different generations)

• Experienced in core network CS equipment such as MSC, MGW, STP, HLR, CUDB

• Have good knowledge of vIMS & VAS nodes

• 1 Year experience in telecom industry (Core CS)

• CCNA is a plus.

• Excellent user of computer applications.

• Have good communication skills.

• Very good command of English.

• Ability to think quickly and calmly when working under pressure.

• Job position is available for both genders.

Job Description:

• Alarm monitoring, classification, and 1st level troubleshooting for Core Network (CS/IMS/VAS) nodes and escalating to 2nd level support or other entities if needed

• Monitoring graphs related to national roaming and overall network performance

• Handling Core CS change requests for sites interventions and BO actions.

• Classifying and accordingly escalating alarms to Back Office team via service manager tool.

• Performing regular health checks on Core Network nodes to ensure the performance and stability of the network

• Handling customer requests related to Core Network

• Troubleshooting customer care complaints related Core CS/VAS

• Perform Escalation and Notification to keep management and other business units informed during system outages and incidents

• Create and update/manage trouble tickets for any detected problem.

• Responsible for sending out notification SMSs for major outages

• Rotating shift work schedule.