Description

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will play a key role in ensuring customer satisfaction and building strong relationships with our clients.

In this role, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner. You will communicate with customers via phone, email, and live chat to provide information about our products and services, answer questions, and assist with any issues they may have. Additionally, you will maintain accurate customer records, update account information, and process orders and returns.

Responsibilities

• Provide exceptional customer service and support to clients
• Resolve customer inquiries and complaints in a timely and professional manner
• Communicate with customers via phone, email, and live chat
• Provide information about products and services
• Answer customer questions and assist with any issues they may have
• Maintain accurate customer records and update account information
• Process orders and returns

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication skills, both written and verbal
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Attention to detail and ability to provide accurate information
• Proficiency in Microsoft Office and other relevant software applications