We are seeking a highly organized and energetic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring their satisfaction. As a Customer Service Representative, you will handle inquiries, complaints, and requests, while also maintaining accurate customer records in our system. This is a fast-paced and dynamic position, requiring excellent communication and problem-solving skills.

Responsibilities

• Serve as the main point of contact for customers, responding to inquiries and resolving complaints in a timely and professional manner.
• Provide accurate information about our products and services to customers.
• Manage and update customer records in our CRM system.
• Process orders, returns, and exchanges in accordance with company policies and procedures.
• Collaborate with internal teams to address customer issues and improve service levels.
• Continuously strive to meet or exceed customer service metrics, such as response time and customer satisfaction scores.
• Stay up-to-date on industry trends and product knowledge to better serve our customers.

Requirements

• High school diploma or equivalent.
• Proven customer service experience, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using customer service software and CRM systems.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong attention to detail and accuracy.