We are seeking a highly motivated and customer-focused individual to join our team as a CSR (Customer Service Representative) Specialist. As a CSR Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients. This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will have the chance to develop your skills and make a positive impact on our customers' experience.

Responsibilities

• Build and maintain strong relationships with customers by providing exceptional customer service
• Handle customer inquiries and resolve issues in a timely and professional manner
• Assist customers with product information, pricing, and order placement
• Process and track customer orders, from initial inquiry to final delivery
• Collaborate with internal teams to address customer concerns and ensure seamless order fulfillment
• Keep accurate and detailed records of customer interactions and transactions
• Provide product recommendations and assist customers with finding the right solution for their needs

Requirements

• High school diploma or equivalent; college degree preferred
• Proven customer service experience in a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient in using customer relationship management (CRM) software
• Ability to multitask and prioritize workload effectively
• Strong computer skills, including proficiency in Microsoft Office suite