Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a CSR (Customer Service Representative) Specialist. As a CSR Specialist, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clients. This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will have the chance to develop your skills and make a positive impact on our customers' experience.

Responsibilities

  • Build and maintain strong relationships with customers by providing exceptional customer service
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with product information, pricing, and order placement
  • Process and track customer orders, from initial inquiry to final delivery
  • Collaborate with internal teams to address customer concerns and ensure seamless order fulfillment
  • Keep accurate and detailed records of customer interactions and transactions
  • Provide product recommendations and assist customers with finding the right solution for their needs

Requirements

  • High school diploma or equivalent; college degree preferred
  • Proven customer service experience in a similar role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficient in using customer relationship management (CRM) software
  • Ability to multitask and prioritize workload effectively
  • Strong computer skills, including proficiency in Microsoft Office suite

Salary

Competitive

Monthly based

Due Time

KPIs medical insurance
Job Overview
Job Posted:
11 months ago
Job Type
Full Time
Job Role
Specialist
Education
High school diploma or equivalent
Experience
No Experience
Country
Egypt

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